Cancellation & Refund Policy

Cancelling an order

• Before pickup begins: cancel free of charge in the app or by messaging us on WhatsApp.
• After pickup: contact us. If processing has not started, we will arrange to return your garments; services already started or completed are chargeable, and a return trip may be charged.
• If our rider cannot reach you or access the address during your slot, the order may be cancelled or rescheduled.
• We may cancel an order for the reasons in our Terms of Service, including Force Majeure Events. If you have paid anything in advance for an order we cancel, it will be refunded.

Rescheduling

You can reschedule a pickup before a rider is assigned. After that, message us and we will try to accommodate you. Delivery slots are chosen by you once your order is ready.

When a refund applies

Because payment is made on delivery, refunds are limited to the following cases, each verified by us:

• you were charged more than the confirmed price, or charged twice;
• you paid in advance for an order that was then cancelled before pickup; or
• we have accepted a damage, loss or quality claim and decided that a refund is the appropriate remedy.

When a refund does not apply

• Services that have been performed, including where the result does not meet personal preference.
• Stain-removal attempts — the minimum charge applies even if the stain does not come out.
• The confirmed price of “price may vary” items, which you agreed to at booking.
• Outcomes listed under “Garment care and its limits” in our Terms of Service, such as colour bleeding or shrinkage of non-colourfast or unsuitable fabrics.
• Items left in pockets, undeclared high-value items beyond the standard assessment, or damage present before pickup.
• Delays, losses or damage caused by Force Majeure Events.
• Claims reported more than 48 hours after delivery, or without the information we request.

How much is refunded

Unless we decide otherwise for a particular case, a refund is limited to the amount you paid for the affected item or service. Any compensation for damaged or lost garments is decided case by case, as described in our Terms of Service, and is not based on the cost of a new replacement.

How refunds are paid

Approved refunds are made to the UPI ID or bank account you provide, or, with your agreement, adjusted against a future order. We aim to process approved refunds within 7 working days of approval; your bank or UPI provider may take additional time to credit the amount.

Damage, loss and quality claims

1. Message us on WhatsApp or email within 48 hours of delivery, with your order number and clear photographs.
2. Keep the garment as delivered — do not wear, wash or alter it — and make it available for inspection if we ask.
3. Share proof of purchase and value if requested.
4. We review the claim against our pickup and delivery photographs and records, and tell you our decision in writing.

Remedies are decided case by case at our reasonable discretion and may include re-processing, repair, a refund of the service charge for the item, or compensation that takes the garment’s age, condition and depreciated value into account.

Force majeure

We are not responsible for any failure, delay, loss or damage caused by events beyond our reasonable control (“Force Majeure Events”), including: floods, heavy rain or waterlogging, cyclones, earthquakes, fire, lightning, explosion or other natural calamities; epidemics, pandemics and public-health restrictions; war, terrorism, riots, civil commotion, bandhs, strikes or lockouts; orders, lockdowns or restrictions of any government or authority; theft, burglary, robbery or vandalism despite reasonable precautions; road closures and traffic or transport disruptions; failures of electricity, water supply, internet, telecom or third-party platforms; and comparable events affecting us, our riders or our partner workshops.

During a Force Majeure Event our obligations are suspended for as long as the event continues, pickups and deliveries may be rescheduled or cancelled without penalty, and turnaround times are extended accordingly. We will make reasonable efforts to keep garments in our care safe and to inform you as soon as practicable. To the maximum extent permitted by law, ClothBuddy shall have no liability for loss of or damage to garments caused by a Force Majeure Event.

Your statutory rights

This policy applies to the maximum extent permitted by law and does not affect your rights under the Consumer Protection Act, 2019.

Contact and grievances

For cancellations, refunds and claims, contact WhatsApp +91 81258 55266 or sannagiri@aarvinventures.com. If you are not satisfied, write to our Grievance Officer:

We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt.