Who we are
ClothBuddy (“ClothBuddy”, “we”, “us”, “our”) is a doorstep garment-care service operated by Aarvin Ventures, Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India (GSTIN 36BXTPR0969J1ZJ). For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, Aarvin Ventures is the Data Fiduciary for personal data processed through the ClothBuddy app, the website clothbuddy.in, and our WhatsApp, phone and email channels.
This policy is published in accordance with the DPDP Act, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020.
The short version
- We collect only what we need to pick up, care for, deliver and bill your clothes.
- We never sell your personal data, and we use no advertising trackers.
- Your data is stored with reputable providers in Singapore and Germany, and delivered through a global network.
- You can access, correct and erase your data, withdraw consent and raise a grievance at any time.
What we collect
| Category | What it includes | Why we need it |
|---|---|---|
| Account | Mobile number (your sign-in), and optionally your name and email | Create and secure your account; contact you about orders |
| Addresses | Address lines, landmark, city, pincode, an optional map pin you set, and an optional alternate contact name and number | Pickups and deliveries; checking that we serve your area |
| Orders | Services, garments and quantities, pickup and delivery slots, special instructions, promo codes used, prices, payment status, cancellation reasons and the order timeline | Running, supporting and billing your orders |
| Photos | Photos of your garments taken by our rider at pickup, and proof-of-delivery photos | Recording the count and condition of garments; resolving disputes |
| Bills | GST invoices showing your name, phone number and address | Legal and tax compliance |
| Device & app | Device identifier, model, operating system and app version, and a push-notification token | Sign-in security (a phone is linked to one number), fraud and offer-abuse prevention, notifications |
| Security logs | IP address, browser or app details, sign-in sessions and sign-in code attempts (codes are stored only in hashed form) | Protecting accounts and preventing abuse |
| Communications | Messages and calls with us on WhatsApp, phone or email | Bookings and customer support |
Location: we use your device’s location only when you choose to set your address on the map. We do not track your location in the background.
What we don’t collect: card or bank-account details (you pay cash or UPI at your door, and UPI payments are handled by your UPI app), government ID numbers, or sensitive data such as health, biometric or financial-account information.
How we use your data
- To provide the service: confirming bookings, assigning riders, pickup, processing, delivery and billing.
- To communicate with you: sign-in codes by SMS, order updates by push notification, and messages on WhatsApp or phone.
- To keep the service safe: preventing fraud, account takeover and misuse of offers (for example, first-order offers are limited to the first phone a number signs in on).
- To handle support requests, complaints and claims, using order records and photos.
- To meet legal obligations, including GST invoicing and record-keeping.
- To improve our service using aggregated, non-identifying information.
We do not use your personal data for profiling for advertising, and we do not make decisions about you that have legal effects solely by automated means.
Legal basis and consent
We process your personal data on the basis of your consent, given when you sign up, book an order or contact us, and for the legitimate uses permitted under Section 7 of the DPDP Act — for example, where you have voluntarily provided data for a specific purpose, or where processing is needed to comply with law (such as GST record-keeping).
You can withdraw your consent at any time (see “Your rights”). Withdrawal does not affect processing already carried out, and if you withdraw consent we may no longer be able to provide the service to you.
Who we share it with
We share personal data only as needed to run the service:
- Our riders see your name, phone number, address, slot and order details to complete pickups and deliveries.
- Partner workshops (the pressmen, laundries and dry cleaners we work with) receive your garments and the order details needed to process them.
- Service providers (Data Processors) who act on our instructions under contract:
| Provider | Purpose | Location |
|---|---|---|
| Hetzner Online GmbH | Application servers and database; storage of garment photos and bills | Singapore (servers), Germany (storage) |
| Cloudflare, Inc. | Website hosting, content delivery, DNS and security | Global network |
| MSG91 (Walkover Web Solutions Pvt. Ltd.) | Sending SMS sign-in codes | India |
| Google Firebase Cloud Messaging and Apple Push Notification service | Delivering app notifications | Global |
| WhatsApp (Meta Platforms) | Messages you choose to send us on WhatsApp | Global |
| OpenStreetMap Foundation (Nominatim) | Address search text you type in the app | United Kingdom / EU |
- Authorities: where required by law, court order or a lawful request, or to protect the rights, property or safety of our customers, staff, partners or the public.
- Business transfers: if our business is merged, acquired or restructured, personal data may transfer to the successor, which will be bound by this policy.
We never sell or rent personal data.
Data stored outside India
Some of our providers store or process data outside India — principally in Singapore and Germany, and on Cloudflare’s global network. Section 16 of the DPDP Act permits such transfers except to countries the Central Government restricts by notification; we will comply with any such restriction. Our providers are established companies that apply industry-standard security.
How long we keep it
- Account and addresses: while your account is active.
- Orders and bills: for as long as required under GST law — the Central Goods and Services Tax Act, 2017 requires records to be kept for at least 72 months from the due date of the annual return for the relevant year — and for as long as needed to resolve disputes or claims.
- Garment photos taken at pickup and delivery: up to 3 years after the order is completed, so that a claim or consumer complaint can still be investigated, then deleted.
- Sign-in codes: deleted automatically about a day after they expire.
- Server and security logs: generally up to 30 days; database backups for 7 days.
- Fraud-prevention records (phone-to-device links and offer-eligibility checks): for as long as necessary to prevent fraud and misuse.
When you delete your account in the app, it is closed and your name, email and saved addresses are erased immediately. If you ask us by email or WhatsApp instead, we do the same within 30 days. Records we must keep by law (orders and bills) are retained as described above. See Delete your account.
How we protect it
We use reasonable security practices, including encryption in transit (HTTPS/TLS), hashed sign-in codes, short-lived and rotating sessions, private storage for garment photos and bills (shared only through links that expire), hardened servers behind firewalls, restricted and audited administrative access, and daily backups. No system is perfectly secure; if a personal data breach occurs, we will notify affected users and the Data Protection Board of India as required by law.
Your rights
Under the DPDP Act you have the right to:
- Access a summary of your personal data and how we process it, and the identities of those we have shared it with;
- Correct, complete or update your data — most of it can be edited directly in the app;
- Erase your data, subject to legal retention requirements;
- Withdraw consent at any time;
- Grievance redressal through our Grievance Officer; and
- Nominate another person to exercise your rights in the event of your death or incapacity.
To exercise these rights, use the app (Account → Delete my account), email sannagiri@aarvinventures.com, or message WhatsApp +91 81258 55266 from your registered number. We may need to verify your identity, and we respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Children
ClothBuddy is intended for adults aged 18 and over. We do not knowingly process the personal data of children. If you believe a child has provided us personal data, contact us and we will delete it.
Cookies and this website
This website does not use advertising or tracking cookies and does not require you to create an account. It stores your light/dark theme choice in your own browser’s local storage. Our hosting provider, Cloudflare, processes technical request data (such as IP addresses) to deliver and protect the site, may set strictly necessary security cookies, and may provide us aggregated, cookie-free visitor statistics. Links to WhatsApp, phone or maps open services governed by their own privacy policies.
Messages we send
We send service messages about your account and orders. We send promotional messages only where you have agreed to receive them, and you can opt out at any time by replying STOP or contacting us. We respect your telecom DND preferences.
Grievance Officer
| Name | Sannagiri Raviteja |
|---|---|
| Designation | Grievance Officer, Aarvin Ventures |
| sannagiri@aarvinventures.com | |
| Phone / WhatsApp | +91 81258 55266 |
| Address | Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India |
We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt.
Changes to this policy
We may update this policy as our service or the law changes. The “last updated” date above shows the latest version; we will tell you about significant changes in the app or on this website. Continuing to use ClothBuddy after an update means the updated policy applies.
Contact us
Questions about privacy: sannagiri@aarvinventures.com or WhatsApp +91 81258 55266. Aarvin Ventures, Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India.